Answers missed calls
Replies via WhatsApp or SMS when you can't pick up. Caller gets a response, not silence. No lead lost to voicemail.
What you get with virtual receptionist software
Collects intake
Asks the right questions – service type, date, address, budget – and structures the data before handoff. You step in with everything ready.
Answers from your content
Pricing, hours, services, policies – answered from your knowledge base. Consistent across phone, chat, WhatsApp, and email.
Hands off with context
Full conversation, structured intake, and contact details – ready when you step in. No catch-up, no guessing what was said.
A virtual receptionist is not a phone menu. A phone menu routes calls and plays recordings. A virtual receptionist holds a real conversation – it asks questions, listens to answers, and adapts. It knows your services, your pricing, and your availability. It qualifies the contact before you ever pick up.
The result: you only step in when there's something to act on. Qualified lead, booked slot, or escalation that needs a human. Everything else is handled – 24 hours a day, across every channel you use.
Virtual Receptionist App
Ready-made app vs custom build
Ready-made app
Setup from 10 minutes. Pick an industry-specific app – plumber, dental, HVAC, real estate, pet grooming, moving company, and 20+ more – or the hub for multi-channel coverage across all your locations. Intake flows, booking logic, and knowledge base templates are pre-built for your niche. 30-day free trial, no credit card.
Explore appsCustom build
Weeks of development and testing before the first real contact. Justified only when your workflow is genuinely unique – integrations, logic, or data structures no ready-made app can handle. Most businesses discover this after they've already validated with a ready-made app first. Start there.
Contact for customFive questions before you choose
Decision checklist
Which channels do you need – phone, website chat, WhatsApp, or email?
Does it collect the right intake for your business – service type, address, date?
How does handoff work? Full conversation history and structured intake when you step in?
How fast can you launch? Setup from 10 minutes or weeks of custom work?
Can you update the knowledge base yourself – without a developer every time something changes?
Quick answers to common questions
Frequently asked questions
What is virtual receptionist software?
Software that answers calls, messages, and chat when you can't. It holds a real conversation, qualifies intent, collects structured intake – name, service type, date, address – and hands off to you with full context. Not a voicemail, not a phone menu. A receptionist that works 24/7 across every channel you use.
Ready-made app or custom build?
Start with a ready-made app. Setup from 10 minutes, industry templates included, 30-day free trial. You'll know within the first week whether it fits. Go custom only if you have a workflow no ready-made app can handle – complex CRM integrations, multi-step logic, proprietary data structures. And only after you've validated with a ready-made first. Most businesses never need to go custom.
Hub or industry-specific – which should I pick?
Service business – plumber, dental, HVAC, real estate, pet grooming, moving company? Use an industry-specific app. Intake flows are pre-built for your niche: the right questions in the right order, nothing to configure from scratch. Multi-location business, agency managing multiple clients, or running several different service types? Use the hub – one knowledge base, one unified inbox for all channels, all locations.
How long does setup take?
From 10 minutes for a basic setup – connect your content, pick your industry template, go live. More complex configurations with CRM integration, custom intake flows, or multi-channel routing take longer. But you can start handling real contacts the same day you sign up, and refine the setup as you go.