Missed calls while with a patient
You're examining a pet or in surgery. The phone rings. You can't pick up. The owner calls another clinic. The appointment is gone before you finish.
Vet Clinic Receptionist
Why vet clinics lose appointments and waste slots
Same intake questions every time
Pet type, symptoms, urgency, owner info — you collect it manually for every call. Miss the urgency signal and the wrong case gets the next slot.
No confirmation — owner drove with pet
No confirmation, no reminder, no booked slot. Owner shows up with a stressed pet and no appointment. That's a disrupted waiting room and a slot that's now wasted.
Emergency vs routine — same inbox
A pet in distress and a routine vaccine request land in the same queue. Without triage, you either rush to the wrong call or leave an urgent owner waiting.
Veterinary Answering Service
Stop losing appointments to missed calls
The veterinary answering service handles missed calls and WhatsApp messages automatically. While you're with a patient, it greets the owner, collects pet type and symptoms, checks urgency, and offers available slots. No appointment is lost because you couldn't pick up.
What changes when you use it
A missed call or new WhatsApp message triggers an automatic reply. The assistant greets the owner, collects pet details, checks urgency, and offers slots. By the time you look at your phone, you have the full intake and chosen slot. Confirmation and reminder go out automatically — fewer no-shows, fewer empty slots. Every new request becomes a qualified, ready-to-confirm appointment — before you need to step in.
How it works for your vet clinic
Missed call or new WhatsApp message
The assistant detects the trigger and replies on your behalf within seconds. New contact gets an immediate message — not silence.
Collect pet details and urgency
Pet type, symptoms, urgency level, owner contact, preferred date — the assistant gathers it and offers available slots. Clean intake every time.
Slot confirmation and reminder
Owner picks a slot. Confirmation is sent automatically. A reminder goes out before the visit to cut no-shows.
Complete record handed to you
You get a complete record: owner, pet type, symptoms, urgency flag, slot, and confirmation status. Unusual or high-risk cases are flagged for your review.
Metrics and quality control
Track the numbers that show if automation is bringing results. These core metrics help you improve speed, quality, and conversion week by week.
Missed call reply time
How fast a new contact gets a first reply after a missed call or WhatsApp message.
Intake completeness
Share of appointment requests arriving with pet type, symptoms, urgency, and owner contact attached.
New contact to confirmed appointment
How many unknown numbers convert to a confirmed, slotted appointment without manual follow-up.
No-show rate
Share of confirmed appointments where the owner did not show up — track whether reminders and confirmations bring the number down.
Vet Answering Service
After hours, weekends, and holidays
The vet answering service keeps working when the clinic is closed. Evening calls, weekend messages, holiday requests — owners get an immediate reply, intake is collected, and urgent cases are flagged. You review the full summary when you're back.
Pricing Plans
Free your day from repetitive customer routine.
Starter
For solo teams launching live chat and basic automation
$26
/mo
1,000 credits / month
One pool. Spend it on any mix of:
- 100 AI text conversations
- or 1,000 button bot conversations
- or 10 voice conversations
Extra credits — $0.026 each
- ✓Single user
- ✓Live chat and lead system
- ✓Basic analytics
- ✓Multilingual support
MOST POPULAR
Growth
To scale support and improve customer satisfaction
$75
/mo
3,000 credits / month
One pool. Spend it on any mix of:
- 300 AI text conversations
- or 3,000 button bot conversations
- or 30 voice conversations
Extra credits — $0.025 each
All from Starter, plus:
- ✓Up to 3 users
- ✓Advanced analytics
- ✓Permissions
- ✓Auto-reply
- ✓Automatic chat assignment
Plus
Higher limits, additional integrations and advanced options
From $630
/mo
From 10,000 credits / month
One pool. Spend it on any mix of:
- 1,000 AI text conversations
- or 10,000 button bot conversations
- or 100 voice conversations
Extra credits — $0.021 each · custom volume available
All from Growth, plus:
- ✓From 10,000 conversations
- ✓Dedicated success manager
- ✓Custom scenario count for visitors
- ✓Custom branding
- ✓Multiple projects
- ✓Departments
Premium
Managed service with implementation and continuous AI support
From $2,200
/mo
From 100,000 credits / month
One pool. Spend it on any mix of:
- 10,000 AI text conversations
- or 100,000 button bot conversations
- or 1,000 voice conversations
Extra credits — $0.020 each · custom volume available
All from Plus, plus:
- ✓From 100,000 conversations
- ✓AI agent as managed service
- ✓50% resolution commitment via AI
- ✓Billing by resolution
- ✓Premium support
- ✓Analysis and monitoring
How credits work
Every plan gives you one monthly pool of credits, and each bot reply draws from that same pool: an AI text conversation costs 10 credits, a button bot conversation 1 credit, a voice conversation 100 credits, and 1,000 embeddings 1 credit. The numbers in each plan are alternatives, not extras — 1,000 credits is 100 AI conversations or 1,000 button conversations or 10 voice conversations, in any combination. When the pool runs out, extra credits are billed at your plan's credit price.
Frequently asked questions
Common questions about the intake flow, urgency triage, and how no-shows are handled.
What starts the workflow: missed calls or WhatsApp messages?
Both. The flow starts after a missed call or a new WhatsApp message from an unknown number — the assistant replies while you're with a patient.
What if the number already exists in CRM?
The bot does not start a new intake flow for known contacts. Returning clients are handled manually — no duplicate messages for regular pet owners.
How does it handle urgent vs routine requests?
It asks about symptoms and urgency. Emergency cases are flagged and can be prioritized for same-day slots; routine appointments get offered slots based on your calendar.
How does it reduce no-shows?
Automatic confirmation locks the slot. A reminder goes out before the appointment. Owners who don't confirm or reply can be flagged — fewer empty slots.
What happens if the owner stops replying?
The bot sends a reminder, then closes the flow if there is still no response. The slot stays available for other appointments.
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