Phone rings mid-job
You're under a sink, in a crawl space, or fixing a water heater. The phone rings. You can't answer. By the time you're free, they've called another plumber.
Plumber Answering Service
Why plumbers lose jobs while they're busy
Same intake questions every call
Leak, drain, water heater, location, urgency – collected manually each time. One missed detail – wrong pipe size, no shutoff location – and the job stalls mid-fix or needs a second trip.
Booked a slot – then no-show
They agreed on a time. No reminder sent. They forgot. You block the slot, drive out – no one home. Fuel wasted, morning gone, and they'll call another plumber next time.
Emergency call – no reply for hours
Burst pipe at 8am. They called. You're on another job. No response until noon. By then they've found an emergency plumber. That job was yours.
What a typical week looks like
You're under a sink. Three missed calls. By the time you surface, the assistant has replied to all three – collected problem type, address, and urgency for each. One is out of your service area, politely declined. Two are qualified and waiting for your available slots.
The emergency gets a same-day slot. Confirmation goes out. A reminder the morning of. They're home when you arrive – no wasted drive. The drain job is booked for Tuesday, same process. Whether it's leaks, drains, or water heaters, every call gets an answer – problem, location, urgency – without you stopping the job.
Anyone who doesn't book gets a follow-up nudge before they call another plumber. Returning customers skip full intake – straight to scheduling, no duplicate questions.
How it works for your plumbing business
Plumber Virtual Receptionist
Missed call or new WhatsApp message
The assistant replies within seconds – while you're under a sink or on-site. Caller gets a response, not silence.
Collect intake: problem type, address, urgency
Leak, drain, water heater, location, access – collected and matched to your services. Emergency flagged for same-day. Out-of-area politely declined.
Slot confirmed, reminder sent
Customer picks a slot. Confirmation goes out. Reminder fires the morning of – fewer no-shows, fewer wasted drives.
Full intake handed to you
Contact, problem type, address, urgency, and slot – waiting when you're free. Unusual requests flagged for manual review.
Keep customers showing up – and coming back
Booked is not enough. The job that sticks is one where they show up, get the work done, and call you next time.
Pre-visit reminders
Nudge the morning of – no manual chase, fewer no-shows.
Post-job check-in
Job done, no follow-up sent. A short message goes out – anything else leaking, or need a water heater check? That's how one-time jobs become repeat customers.
Returning customer flow
Known contacts skip full intake – straight to scheduling, no duplicate questions.
Follow-up for non-bookers
Inquiry came in, no slot picked. A nudge goes out – while they're still deciding, not a week later.
Metrics that matter for a plumber
Track whether calls are answered, jobs are booked, and customers show up.
Time to first reply
How fast a new call or message gets a response. Customers expect a quick reply – silence means they call another plumber.
Intake completeness
Share of jobs arriving with problem type, address, and urgency attached. Fewer surprises when you show up.
Job show rate
Share of booked visits that actually happened – no wasted drives, more billable hours. Track whether reminders bring this up.
Calls answered
Share of missed calls that got a WhatsApp response within minutes. Most callers are potential jobs – unanswered means they call elsewhere.
Pricing Plans
Free your day from repetitive customer routine.
Starter
For solo teams launching live chat and basic automation
$26
/mo
1,000 credits / month
One pool. Spend it on any mix of:
- 100 AI text conversations
- or 1,000 button bot conversations
- or 10 voice conversations
Extra credits — $0.026 each
- ✓Single user
- ✓Live chat and lead system
- ✓Basic analytics
- ✓Multilingual support
MOST POPULAR
Growth
To scale support and improve customer satisfaction
$75
/mo
3,000 credits / month
One pool. Spend it on any mix of:
- 300 AI text conversations
- or 3,000 button bot conversations
- or 30 voice conversations
Extra credits — $0.025 each
All from Starter, plus:
- ✓Up to 3 users
- ✓Advanced analytics
- ✓Permissions
- ✓Auto-reply
- ✓Automatic chat assignment
Plus
Higher limits, additional integrations and advanced options
From $630
/mo
From 10,000 credits / month
One pool. Spend it on any mix of:
- 1,000 AI text conversations
- or 10,000 button bot conversations
- or 100 voice conversations
Extra credits — $0.021 each · custom volume available
All from Growth, plus:
- ✓From 10,000 conversations
- ✓Dedicated success manager
- ✓Custom scenario count for visitors
- ✓Custom branding
- ✓Multiple projects
- ✓Departments
Premium
Managed service with implementation and continuous AI support
From $2,200
/mo
From 100,000 credits / month
One pool. Spend it on any mix of:
- 10,000 AI text conversations
- or 100,000 button bot conversations
- or 1,000 voice conversations
Extra credits — $0.020 each · custom volume available
All from Plus, plus:
- ✓From 100,000 conversations
- ✓AI agent as managed service
- ✓50% resolution commitment via AI
- ✓Billing by resolution
- ✓Premium support
- ✓Analysis and monitoring
How credits work
Every plan gives you one monthly pool of credits, and each bot reply draws from that same pool: an AI text conversation costs 10 credits, a button bot conversation 1 credit, a voice conversation 100 credits, and 1,000 embeddings 1 credit. The numbers in each plan are alternatives, not extras — 1,000 credits is 100 AI conversations or 1,000 button conversations or 10 voice conversations, in any combination. When the pool runs out, extra credits are billed at your plan's credit price.
Frequently asked questions
About emergency triage, job scheduling, and service areas.
What problem types can it handle – leaks, drains, water heaters?
You define your services – leaks, drains, water heaters, repipes, etc. The assistant collects the right intake from the customer and matches it to your expertise. Out-of-scope or unusual requests flagged for manual review.
Can it prioritize emergencies?
Yes. When a customer says burst pipe, no water, or flooding, the assistant flags it as urgent. You see emergency requests first and can offer same-day slots before they call someone else.
How does the visit reminder work?
When a job is booked, and a set time before the slot, the assistant sends a short reminder. You set the timing and wording – e.g. morning of, or day before.
Can it filter by service area?
Yes. You define your service zones. The assistant collects address and politely declines out-of-area requests – no wasted drive, no awkward callbacks.
What if the customer stops replying mid-intake?
The assistant sends a follow-up, then closes the flow if there's still no reply. The slot stays open. You can see the incomplete intake and decide whether to reach out manually.
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