Phone rings mid-job
You're under the hood, on the lift, or in the middle of a brake job. The phone rings. You can't answer. By the time you're free, they've called another shop.
Auto Repair Virtual Receptionist
Why auto shops lose appointments while they're busy
Same intake questions every call
Car make, model, symptoms, service type – collected manually each time. One missed detail – wrong year, no mileage – and the estimate is off or you need a second look.
Booked a slot – then no-show
They agreed on a time. No reminder sent. They forgot. You block the bay, wait – no one shows. Bay empty, morning gone, and they'll book elsewhere next time.
Inquiry call – no reply for hours
Brake noise, check engine light, oil change due. They called. You're on another car. No response until evening. By then they've found another shop. That appointment was yours.
What a busy day looks like
You're mid-job on a brake pad change. Three missed calls. By the time you step back, the assistant has already replied to all three – collected car make, model, symptoms, and service type. One wants a diagnostic, one an oil change, one a brake check. All three have intake filled in and are waiting for your available slots.
The brake check is booked for Wednesday. Confirmation out. Reminder the morning of – they drop the car off when you open. The oil change got the right intake: mileage, last service date, and any concerns. Fewer calls to return manually, fewer appointments lost to voicemail.
Diagnostic, repair, or maintenance – every call gets handled the same way: fast reply, right questions, no dead air. Anyone who doesn't book gets a follow-up nudge before they call the next shop in search results.
How it works for your auto shop
Missed call or new WhatsApp message
The assistant replies within seconds – while you're under the hood or on the lift. Caller gets a response, not silence.
Collect intake: car, symptoms, service type
Make, model, year, mileage, symptoms, and service type – the assistant collects what you need for a solid estimate. Diagnostic, repair, oil change, brakes – matched to your services. Out-of-scope politely declined.
Slot confirmed, reminder sent
Customer picks a slot. Confirmation goes out. Reminder fires the morning of – fewer no-shows, fewer empty bays.
Full intake handed to you
Contact, car details, symptoms, service type, and slot – ready when you step back. Unusual requests flagged for manual review.
Keep appointments on track – and customers coming back
Scheduled jobs need reminders. One-time service becomes repeat work – if you follow up.
Pre-visit reminders
Nudge the morning of – no manual chase, fewer no-shows.
Post-service follow-up
Service done. A short message goes out – due for an oil change at your next 5,000 miles, or time to check the brakes? That's how one-time visits become regulars.
Returning customer flow
Known contacts skip full intake – straight to scheduling, no duplicate questions.
Follow-up for non-bookers
Inquiry came in, no slot picked. A nudge goes out – while they're still deciding, not a week later.
Metrics that matter for an auto shop
Track whether calls are answered, appointments are booked, and customers show up.
Time to first reply
How fast a new call or message gets a response. Customers expect a quick reply – silence means they call another shop.
Intake completeness
Share of appointments arriving with car make, model, symptoms, and service type. Fewer surprises when you open the hood – fewer wasted estimates.
Appointment show rate
Share of booked appointments that actually happened – no empty bays, more billable hours. Track whether reminders reduce no-shows.
Calls answered
Share of missed calls that got a WhatsApp response within minutes. Most callers are potential appointments – unanswered means they call elsewhere.
Pricing Plans
Free your day from repetitive customer routine.
Starter
For solo teams launching live chat and basic automation
$26
/mo
1,000 credits / month
One pool. Spend it on any mix of:
- 100 AI text conversations
- or 1,000 button bot conversations
- or 10 voice conversations
Extra credits — $0.026 each
- ✓Single user
- ✓Live chat and lead system
- ✓Basic analytics
- ✓Multilingual support
MOST POPULAR
Growth
To scale support and improve customer satisfaction
$75
/mo
3,000 credits / month
One pool. Spend it on any mix of:
- 300 AI text conversations
- or 3,000 button bot conversations
- or 30 voice conversations
Extra credits — $0.025 each
All from Starter, plus:
- ✓Up to 3 users
- ✓Advanced analytics
- ✓Permissions
- ✓Auto-reply
- ✓Automatic chat assignment
Plus
Higher limits, additional integrations and advanced options
From $630
/mo
From 10,000 credits / month
One pool. Spend it on any mix of:
- 1,000 AI text conversations
- or 10,000 button bot conversations
- or 100 voice conversations
Extra credits — $0.021 each · custom volume available
All from Growth, plus:
- ✓From 10,000 conversations
- ✓Dedicated success manager
- ✓Custom scenario count for visitors
- ✓Custom branding
- ✓Multiple projects
- ✓Departments
Premium
Managed service with implementation and continuous AI support
From $2,200
/mo
From 100,000 credits / month
One pool. Spend it on any mix of:
- 10,000 AI text conversations
- or 100,000 button bot conversations
- or 1,000 voice conversations
Extra credits — $0.020 each · custom volume available
All from Plus, plus:
- ✓From 100,000 conversations
- ✓AI agent as managed service
- ✓50% resolution commitment via AI
- ✓Billing by resolution
- ✓Premium support
- ✓Analysis and monitoring
How credits work
Every plan gives you one monthly pool of credits, and each bot reply draws from that same pool: an AI text conversation costs 10 credits, a button bot conversation 1 credit, a voice conversation 100 credits, and 1,000 embeddings 1 credit. The numbers in each plan are alternatives, not extras — 1,000 credits is 100 AI conversations or 1,000 button conversations or 10 voice conversations, in any combination. When the pool runs out, extra credits are billed at your plan's credit price.
Frequently asked questions
About appointment booking, service intake, and reminders.
What service types can it handle – diagnostic, oil change, brakes?
You define your services – diagnostic, oil change, brake service, tire repair, etc. The assistant collects the right intake from the customer and matches it to your expertise. Out-of-scope or unusual requests are flagged for manual review.
Can it collect car details before the visit?
Yes. The assistant asks for make, model, year, mileage, symptoms, and service type. You get a complete intake before the car arrives – fewer surprises when you open the hood.
How does the appointment reminder work?
When an appointment is booked, the assistant sends a reminder at a set time before the slot. You choose the timing and wording – morning of, or the day before.
Can it handle rescheduling?
Yes. When a customer asks to move or cancel, the assistant can offer alternative slots or confirm the cancellation. The bay stays available for another customer.
What if the customer stops replying mid-intake?
The assistant sends a follow-up, then closes the flow if there's still no reply. The slot stays open. You can see the incomplete intake and decide whether to reach out manually.
Ready to stop missing calls while you're under the hood?
Set up in 10 minutes · 30-day free trial · No credit card
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