Missed calls while on a repair
You're elbows-deep in a dryer or testing a compressor. The phone rings. You can't pick up. The client calls the next tech in the list. Job gone.
Appliance Repair Answering Service
Why appliance repair teams lose good jobs
Same intake questions every time
Appliance type, model, issue, address – you collect it manually every call. Miss the model number and you show up without the right parts.
You showed up with parts – nobody home
No confirmation, no reminder, no booked slot. You load the van with parts and drive across town. Nobody answers. That's two hours and a service call gone.
Every job looks the same without triage
A no-cool fridge and a routine dryer service land in the same inbox. Without urgency flags, you either rush to the wrong job or leave spoiled food waiting.
What changes when you use it
A missed call or new WhatsApp message triggers an automatic reply on your behalf. The assistant greets the client, identifies the appliance and issue type, checks your service area, and collects model number plus a photo of the problem.
By the time you look at your phone, you have the address, appliance type, model, issue description, urgency flag, and photo attached. No back-and-forth, no missing details – you know if you need to bring parts before you leave.
You confirm the slot, the client gets a reminder. Whether you work solo or run a crew, every new request goes from unknown contact to a qualified repair job – intake collected, slot offered – before you need to step in.
How it works for your appliance repair business
Missed call or new WhatsApp message
The assistant detects the trigger and replies on your behalf within seconds. New contact gets an immediate message – not silence.
Collect appliance details and photo
Appliance type, model, issue description, address, urgency – and a photo of the appliance or error code. Clean intake every time, nothing missing.
Slot confirmation and reminder
Client receives available time slots. Once they pick – confirmation is sent automatically and the job is locked. Reminder goes out before the visit.
Qualified repair card handed to you
You get a complete job record: contact, address, appliance type, model, issue, urgency, and photo. Unusual or out-of-scope requests are flagged for your review.
Metrics and quality control
Missed call reply time
How fast a new contact gets a first reply after a missed call or WhatsApp message.
Intake completeness
Share of repair requests arriving with appliance type, model, issue, address, and photo attached.
Drop-off reasons
Where requests stop – out-of-area, unsupported appliance, no reply – so you can improve routing and coverage.
New contact to confirmed job
How many unknown numbers convert to a confirmed, slotted repair without manual follow-up.
Pricing Plans
Free your day from repetitive customer routine.
STARTER
Starter
For independent entrepreneurs starting with live chat and basic automation
$26
/mo
100 AI conversations included. Each additional - $0.09
1,000 Flow visitors included. Each additional - $0.01
- ✓One user
- ✓Live chat & ticketing
- ✓Basic analytics
- ✓Multi-language support
MOST POPULAR
Business
For growing teams that need faster responses and less manual work every day
$73
/mo
250 AI Agent conversations included. Each additional - $0.07
2,500 Flows visitors included. Each additional - $0.01
All that's in Starter, and in addition:
- ✓Up to 3 users
- ✓Advanced analytics
- ✓Permissions
- ✓Automatic answering
- ✓Automatic chat assignment
ADVANCED
Plus
For businesses handling high conversation volume across multiple channels and teams
From $630
/mo
Custom AI Agent conversations
All that's in Business, and in addition:
- ✓Starting from 10,000 conversations
- ✓Dedicated Success Manager
- ✓Custom number of Flows scenarios
- ✓Custom branding
- ✓Multiple projects
- ✓Departments
ENTERPRISE
Premium
Managed service, implementation and ongoing support from our AI agent
From $2,192
/mo
Custom AI Agent conversations
All that's in Plus, and in addition:
- ✓Starting from 100,000 conversations
- ✓AI Agent as a managed service
- ✓Weekly optimization to improve resolution rates
- ✓Billing by resolution
- ✓Premium support
- ✓Analysis and monitoring
Frequently asked questions
How the WhatsApp intake flow works for appliance repair and what to expect when you start.
What starts the workflow: missed calls or WhatsApp messages?
Both. The flow starts after a missed call or a new WhatsApp message from an unknown number – the assistant replies on your behalf while you're finishing a repair.
What if the number already exists in CRM?
The bot does not start a new intake flow for known contacts. Existing clients are handled manually – no duplicate messages, no confusion for repeat appliance repair customers.
Can the bot collect appliance photos and model numbers?
Yes. It asks for appliance type, model, issue description, and optional photo via WhatsApp. You get everything needed to prepare parts and diagnose before the visit.
How does it handle appliances you don't service or out-of-area requests?
It politely stops or routes the request for manual review, so you avoid bad bookings and keep communication clear.
What happens if the client stops replying?
The bot sends a reminder, then closes the flow if there is still no response. This keeps your pipeline clean and actionable.
Need the right first workflow for your appliance repair business?
Set up in 10 minutes · 30-day free trial · No credit card
Start Nowor explore