Phone rings mid-wash
You're spraying, vacuuming, or wiping down. The phone rings. You can't answer. By the time you're free, they've driven to the next wash down the street.
Car Wash Virtual Receptionist
Why car washes lose customers while they're busy
"How long is the wait?" – no answer
Peak Saturday. They call to check the queue. No one picks up. They don't bother coming – or arrive, see 8 cars, and leave. Either way, you lost them.
Same membership questions every call
Unlimited vs monthly, what's included, interior or exterior only – repeated manually. One wrong answer and the member is upset before they arrive.
One-time wash, no membership offer
They paid, left, never came back. No one mentioned the unlimited plan. A monthly member was there – no one asked.
What a typical week looks like
Peak Saturday. Three missed calls. By the time you finish the bay, the assistant has replied to all three – shared current wait time, wash options, and membership details. Two are on their way. One asked about full detail and got a Tuesday slot.
A member's plan expires next week. The assistant sends a short renewal nudge. They reply, renew. You didn't have to think about it. Another one-time customer asked about unlimited – the assistant explained the plan and shared a link to sign up.
Whether you run express, full-service, or both, every call gets an answer – wait time, service options, membership info – without you stepping away from the bay. And one-time customers get a timely nudge to become members.
How it works for your car wash
Missed call or new WhatsApp message
The assistant replies within seconds – while you're mid-wash or between cars. Caller gets an answer, not a busy signal.
Share wait time, service options, membership
Express wait, full detail slots, what's included in each plan – the assistant answers from your knowledge base. Or books a slot if you offer appointments.
Handoff when needed
Complex questions, complaints, or special requests – flagged for you with full context. You step in only when it matters.
Full conversation context handed to you
Contact, what they asked, and what was shared – waiting when you're free. No guessing what the call was about.
Keep one-time customers coming back – memberships, renewals
One-time washes are only half the picture. The other half is the customer who paid once and never heard about the unlimited plan.
Membership renewal reminders
Nudge before plan expires – no manual chase, fewer lapsed members.
Unlimited plan offers
Mention unlimited when they ask about pricing – the right offer at the right moment.
Returning customer flow
Known customers skip the basics – straight to the question they actually have, no repeat intake.
More returning members
One-off washes turn into regulars – more recurring visits, less relying on peak-day traffic.
Metrics that matter for a car wash
Track whether calls are answered, members are renewing, and one-time customers are converting.
Time to first reply
How fast a new call or message gets a response. Callers expect an answer – silence means they drive elsewhere.
Membership conversion
Share of one-time customers who sign up for unlimited or monthly. Shows whether the assistant is turning walk-ins into members.
Renewal rate
Share of members who renew before or at expiry. Track whether reminders and timely nudges keep members in.
Calls answered
Share of missed calls that get a WhatsApp follow-up and reply. The number that shows you're not losing leads to silence.
Pricing Plans
Free your day from repetitive customer routine.
Starter
For solo teams launching live chat and basic automation
$26
/mo
1,000 credits / month
One pool. Spend it on any mix of:
- 100 AI text conversations
- or 1,000 button bot conversations
- or 10 voice conversations
Extra credits — $0.026 each
- ✓Single user
- ✓Live chat and lead system
- ✓Basic analytics
- ✓Multilingual support
MOST POPULAR
Growth
To scale support and improve customer satisfaction
$75
/mo
3,000 credits / month
One pool. Spend it on any mix of:
- 300 AI text conversations
- or 3,000 button bot conversations
- or 30 voice conversations
Extra credits — $0.025 each
All from Starter, plus:
- ✓Up to 3 users
- ✓Advanced analytics
- ✓Permissions
- ✓Auto-reply
- ✓Automatic chat assignment
Plus
Higher limits, additional integrations and advanced options
From $630
/mo
From 10,000 credits / month
One pool. Spend it on any mix of:
- 1,000 AI text conversations
- or 10,000 button bot conversations
- or 100 voice conversations
Extra credits — $0.021 each · custom volume available
All from Growth, plus:
- ✓From 10,000 conversations
- ✓Dedicated success manager
- ✓Custom scenario count for visitors
- ✓Custom branding
- ✓Multiple projects
- ✓Departments
Premium
Managed service with implementation and continuous AI support
From $2,200
/mo
From 100,000 credits / month
One pool. Spend it on any mix of:
- 10,000 AI text conversations
- or 100,000 button bot conversations
- or 1,000 voice conversations
Extra credits — $0.020 each · custom volume available
All from Plus, plus:
- ✓From 100,000 conversations
- ✓AI agent as managed service
- ✓50% resolution commitment via AI
- ✓Billing by resolution
- ✓Premium support
- ✓Analysis and monitoring
How credits work
Every plan gives you one monthly pool of credits, and each bot reply draws from that same pool: an AI text conversation costs 10 credits, a button bot conversation 1 credit, a voice conversation 100 credits, and 1,000 embeddings 1 credit. The numbers in each plan are alternatives, not extras — 1,000 credits is 100 AI conversations or 1,000 button conversations or 10 voice conversations, in any combination. When the pool runs out, extra credits are billed at your plan's credit price.
Frequently asked questions
About wait times, service options, and membership.
Can it share current wait times?
Yes. You can connect a simple queue or wait-time source, or update it manually. The assistant shares the current estimate when callers ask.
What wash types can it handle – express, full detail?
You define your services – express, full-service, interior, exterior, add-ons. The assistant answers from your knowledge base and can book slots for full detail if you offer appointments.
Can it explain membership plans and handle renewals?
Yes. It answers questions about unlimited vs monthly, what's included, and pricing – from your content. You set the wording. And when a member's plan is close to expiry, it sends a short renewal nudge automatically. You control the timing.
Can it offer an upgrade from a basic wash to full detail?
Yes. When a customer asks about services, the assistant can mention full-detail packages and book a slot if you offer appointments. You define when and how the upsell appears.
What if the caller stops replying mid-conversation?
The assistant sends a follow-up, then closes the flow if there's still no reply. You can see the conversation and decide whether to reach out manually.
Ready to stop losing customers between washes?
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