Missed calls while with a client
You're mid-session. The phone rings. You can't pick up. The client texts another therapist. The booking is gone before you finish.
Massage Answering Service
Why massage therapists lose bookings and waste slots
Health notes buried in texts
Modality, duration, preferred therapist, date and time – collected manually for every inquiry. Miss one detail and the slot gets booked wrong, or you're asking the same questions again on the day.
After-hours requests go unanswered
A client wants a Saturday slot at 10pm. You see it Monday morning. They already booked another therapist. That's a full week of lost momentum.
Said yes over text – then ghosted
Client agreed to the slot, no reminder went out, no confirmation was sent. They forgot. You have an empty table and no time to fill it.
Massage Appointment Booking
What changes when you use it
A missed call or new WhatsApp message triggers an automatic reply on your behalf. The assistant greets the client, asks for modality (Swedish, deep tissue, etc.), duration, health notes, and preferred therapist, checks your availability, and offers available slots.
By the time you look at your phone, you have the modality, duration, intake notes, chosen slot, and contact details. Confirmation is sent automatically. A reminder goes out before the session – fewer no-shows, fewer empty tables.
Whether you work solo or run a spa, every new request goes from unknown contact to a ready-to-confirm session – intake collected, slot offered – before you need to step in. Even after hours.
Massage Client Intake
How it works for your massage practice
Missed call or new WhatsApp message
The assistant detects the trigger and replies on your behalf within seconds. New contact gets an immediate message – not silence.
Collect modality and intake
Modality, duration, health notes, preferred therapist, date and time – the assistant gathers it and offers available slots. Clean intake every time.
Session confirmation and reminder
Client picks a slot. Confirmation is sent automatically. A reminder goes out before the session to cut no-shows.
Booking record handed to you
You get a complete booking record: contact, modality, duration, preferred therapist, slot, and confirmation status. Unusual requests are flagged for your review.
Metrics and quality control
Missed call reply time
How fast a new contact gets a first reply after a missed call or WhatsApp message.
Intake completeness
Share of booking requests arriving with modality, duration, preferred therapist, and chosen slot attached.
New contact to confirmed session
How many unknown numbers convert to a confirmed, slotted session without manual follow-up.
No-show rate
Share of confirmed sessions that show up – track how reminders and confirmations affect no-shows.
Pricing Plans
Free your day from repetitive customer routine.
Starter
For solo teams launching live chat and basic automation
$26
/mo
1,000 credits / month
One pool. Spend it on any mix of:
- 100 AI text conversations
- or 1,000 button bot conversations
- or 10 voice conversations
Extra credits — $0.026 each
- ✓Single user
- ✓Live chat and lead system
- ✓Basic analytics
- ✓Multilingual support
MOST POPULAR
Growth
To scale support and improve customer satisfaction
$75
/mo
3,000 credits / month
One pool. Spend it on any mix of:
- 300 AI text conversations
- or 3,000 button bot conversations
- or 30 voice conversations
Extra credits — $0.025 each
All from Starter, plus:
- ✓Up to 3 users
- ✓Advanced analytics
- ✓Permissions
- ✓Auto-reply
- ✓Automatic chat assignment
Plus
Higher limits, additional integrations and advanced options
From $630
/mo
From 10,000 credits / month
One pool. Spend it on any mix of:
- 1,000 AI text conversations
- or 10,000 button bot conversations
- or 100 voice conversations
Extra credits — $0.021 each · custom volume available
All from Growth, plus:
- ✓From 10,000 conversations
- ✓Dedicated success manager
- ✓Custom scenario count for visitors
- ✓Custom branding
- ✓Multiple projects
- ✓Departments
Premium
Managed service with implementation and continuous AI support
From $2,200
/mo
From 100,000 credits / month
One pool. Spend it on any mix of:
- 10,000 AI text conversations
- or 100,000 button bot conversations
- or 1,000 voice conversations
Extra credits — $0.020 each · custom volume available
All from Plus, plus:
- ✓From 100,000 conversations
- ✓AI agent as managed service
- ✓50% resolution commitment via AI
- ✓Billing by resolution
- ✓Premium support
- ✓Analysis and monitoring
How credits work
Every plan gives you one monthly pool of credits, and each bot reply draws from that same pool: an AI text conversation costs 10 credits, a button bot conversation 1 credit, a voice conversation 100 credits, and 1,000 embeddings 1 credit. The numbers in each plan are alternatives, not extras — 1,000 credits is 100 AI conversations or 1,000 button conversations or 10 voice conversations, in any combination. When the pool runs out, extra credits are billed at your plan's credit price.
Frequently asked questions
Common questions about the booking flow, intake, reminders, and how no-shows are handled.
What starts the workflow: missed calls or WhatsApp messages?
Both. The flow starts after a missed call or a new WhatsApp message from an unknown number – the assistant replies while you're with a client.
Can clients choose modality and duration?
Yes. It asks for modality (Swedish, deep tissue, sports, etc.), duration, and preferred therapist, then offers available slots based on your calendar.
How does it reduce no-shows?
Automatic confirmation locks the slot. A reminder goes out before the session. Clients who don't confirm or reply can be flagged – fewer empty tables.
What happens if the client stops replying?
The bot sends a reminder, then closes the flow if there is still no response. The slot stays available for other bookings.
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