Phone rings mid-press
You're pressing, folding, or sorting. The phone rings. You can't answer. By the time you're free, they've called the shop down the street.
Dry Cleaning Virtual Receptionist
Why laundry and dry cleaning shops lose customers while they're busy
"Is my order ready?" – no answer
They call to check. No one picks up. They drive over without knowing – order's not ready, wasted trip. Next time they just go somewhere closer.
Instructions not captured – garment comes back wrong
Stain type, delicate fabric, express deadline – missed or written on a scrap. One lost note and you return a ruined item. That customer doesn't come back.
Order ready, no pickup reminder
Garment sits in the bag for weeks. Customer forgets. No one reaches out. They need it for an event – too late, they go somewhere else.
What a typical week looks like
Busy Tuesday. Three missed calls. By the time you finish the press, the assistant has replied to all three – shared order status, pickup times, and pricing. Two are coming in. One asked about a stain and got instructions for drop-off.
An order has been ready for 3 days. The assistant sends a short pickup reminder. Customer replies, picks up. You didn't have to chase. Another customer dropped off last week – the assistant sends a short nudge when it's been a while. They reply and bring in the next batch.
Whether you do laundry, dry cleaning, or both, every missed call gets a WhatsApp reply – order status, pickup, special instructions – without you stepping away from the press. And ready orders get a timely nudge so they don't sit in the bag.
How it works for your laundry or dry cleaning shop
Missed call or new WhatsApp message
The assistant replies within seconds – while you're pressing, folding, or sorting. Caller gets an answer, not a busy signal.
Order status, pickup, special instructions
Is it ready? When to pick up? Stain notes, delicate handling – the assistant answers from your system or knowledge base. Or collects details for a new drop-off.
Pickup reminders when order is ready
Order ready, customer hasn't picked up – the assistant sends a short nudge. Fewer garments sitting in bags, fewer forgotten pickups.
Full conversation context handed to you
Contact, what they asked, and what was shared – waiting when you're free. No guessing what the call was about.
Keep customers coming back – on time and often
One order is only the start. The revenue is in customers who pick up promptly and come back with the next batch.
Pickup reminders
Nudge when order is ready – no manual chase, fewer garments sitting in bags.
Repeat order nudges
Mention next drop-off when they pick up – the right moment for a repeat order.
Returning customer flow
Known customers skip the basics – straight to the question they have, no repeat intake.
More repeat customers
One-off orders turn into regulars – more drop-offs coming back, less scramble chasing new ones.
Metrics that matter for a laundry or dry cleaning shop
Track whether calls are answered, pickups happen on time, and customers come back.
Time to first reply
How fast a new call or message gets a response. Callers expect an answer – silence means they go elsewhere.
Pickup rate
Share of ready orders picked up within a set number of days. Track whether reminders bring this up.
Repeat order rate
Share of customers who drop off again within a set period. Shows whether follow-up is turning one-time into regulars.
Calls answered
Share of missed calls that get a WhatsApp follow-up and a reply. Most are existing customers – unanswered means a wasted trip or a lost regular.
Pricing Plans
Free your day from repetitive customer routine.
Starter
For solo teams launching live chat and basic automation
$26
/mo
1,000 credits / month
One pool. Spend it on any mix of:
- 100 AI text conversations
- or 1,000 button bot conversations
- or 10 voice conversations
Extra credits — $0.026 each
- ✓Single user
- ✓Live chat and lead system
- ✓Basic analytics
- ✓Multilingual support
MOST POPULAR
Growth
To scale support and improve customer satisfaction
$75
/mo
3,000 credits / month
One pool. Spend it on any mix of:
- 300 AI text conversations
- or 3,000 button bot conversations
- or 30 voice conversations
Extra credits — $0.025 each
All from Starter, plus:
- ✓Up to 3 users
- ✓Advanced analytics
- ✓Permissions
- ✓Auto-reply
- ✓Automatic chat assignment
Plus
Higher limits, additional integrations and advanced options
From $630
/mo
From 10,000 credits / month
One pool. Spend it on any mix of:
- 1,000 AI text conversations
- or 10,000 button bot conversations
- or 100 voice conversations
Extra credits — $0.021 each · custom volume available
All from Growth, plus:
- ✓From 10,000 conversations
- ✓Dedicated success manager
- ✓Custom scenario count for visitors
- ✓Custom branding
- ✓Multiple projects
- ✓Departments
Premium
Managed service with implementation and continuous AI support
From $2,200
/mo
From 100,000 credits / month
One pool. Spend it on any mix of:
- 10,000 AI text conversations
- or 100,000 button bot conversations
- or 1,000 voice conversations
Extra credits — $0.020 each · custom volume available
All from Plus, plus:
- ✓From 100,000 conversations
- ✓AI agent as managed service
- ✓50% resolution commitment via AI
- ✓Billing by resolution
- ✓Premium support
- ✓Analysis and monitoring
How credits work
Every plan gives you one monthly pool of credits, and each bot reply draws from that same pool: an AI text conversation costs 10 credits, a button bot conversation 1 credit, a voice conversation 100 credits, and 1,000 embeddings 1 credit. The numbers in each plan are alternatives, not extras — 1,000 credits is 100 AI conversations or 1,000 button conversations or 10 voice conversations, in any combination. When the pool runs out, extra credits are billed at your plan's credit price.
Frequently asked questions
About order status, pickup, and special instructions.
Can it share order status and pickup times?
Yes. You can connect your order system or update status manually. The assistant shares when an order is ready and when to pick up when callers ask.
Can it collect special instructions at drop-off?
Yes. Stain type, delicate handling, express service – the assistant collects from the customer and passes it to you. You get a clean intake before the order goes into the system.
How does the pickup reminder work?
When an order is marked ready and a set number of days pass without pickup, the assistant sends a short reminder. You set the timing and wording.
Can it handle both laundry and dry cleaning?
Yes. You define your services – laundry, dry cleaning, alterations, etc. The assistant answers from your content and collects the right details for each type.
What if the caller stops replying mid-conversation?
The assistant sends a follow-up, then closes the flow if there's still no reply. You can see the conversation and decide whether to reach out manually.
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