Phone rings mid-repair
You're on a ladder, recharging refrigerant or inspecting. The phone rings – you can't pick up. By the time you're free, they've already called another AC company.
HVAC Virtual Receptionist
Why AC technicians lose jobs between calls
Unit details lost in the thread
Unit type, problem (no cool, leak, maintenance), address, access – you collect it manually each time. Show up without knowing it's a mini-split or central, and you're short on parts or refrigerant.
No way to tell emergency from routine
A no-cool emergency and a maintenance tune-up land in the same inbox. Without triage, you either rush to the wrong job or leave an emergency waiting.
Said yes over text – then no-show
Homeowner agreed to the visit. No reminder went out, no confirmation was sent. They forgot. You drove out for nothing – empty slot, wasted fuel.
What changes when you use it
A missed call or new WhatsApp message triggers an automatic reply on your behalf. The assistant greets the homeowner and asks for unit type (central, mini-split, window), problem (no cool, leak, maintenance), address, and access. It checks your service area and offers available slots.
By the time you look at your phone, you have the unit type, problem, address, chosen slot, and contact details. Confirmation is sent automatically. A reminder goes out before the visit – fewer no-shows, fewer wasted drives. Emergency requests are flagged so you can prioritize.
Whether you work solo or run a crew, every new request goes from unknown contact to qualified job – intake collected, slot offered – before you need to step in. Even during peak season.
How it works for your AC service business
Missed call or new WhatsApp message
The assistant detects the trigger and replies on your behalf within seconds. New contact gets an immediate message – not silence.
Collect unit type and problem
Unit type, problem, address, access – the assistant gathers it and offers available slots. Clean intake every time.
Visit confirmation and reminder
Homeowner picks a slot. Confirmation is sent automatically. A reminder goes out before the visit to cut no-shows.
Job card handed to you
You get a complete job record: contact details, unit type, problem, address, slot, and confirmation status. Emergency and out-of-area requests are flagged for your review.
Metrics and quality control
Missed call reply time
How fast a new contact gets a first reply after a missed call or WhatsApp message.
Intake completeness
Share of requests arriving with unit type, problem, address, and chosen slot attached.
New contact to confirmed visit
How many unknown numbers convert to a confirmed, slotted visit without manual follow-up.
No-show rate
Share of confirmed visits that show up – track how reminders and confirmations affect no-shows.
Pricing Plans
Free your day from repetitive customer routine.
Starter
For solo teams launching live chat and basic automation
$26
/mo
1,000 credits / month
One pool. Spend it on any mix of:
- 100 AI text conversations
- or 1,000 button bot conversations
- or 10 voice conversations
Extra credits — $0.026 each
- ✓Single user
- ✓Live chat and lead system
- ✓Basic analytics
- ✓Multilingual support
MOST POPULAR
Growth
To scale support and improve customer satisfaction
$75
/mo
3,000 credits / month
One pool. Spend it on any mix of:
- 300 AI text conversations
- or 3,000 button bot conversations
- or 30 voice conversations
Extra credits — $0.025 each
All from Starter, plus:
- ✓Up to 3 users
- ✓Advanced analytics
- ✓Permissions
- ✓Auto-reply
- ✓Automatic chat assignment
Plus
Higher limits, additional integrations and advanced options
From $630
/mo
From 10,000 credits / month
One pool. Spend it on any mix of:
- 1,000 AI text conversations
- or 10,000 button bot conversations
- or 100 voice conversations
Extra credits — $0.021 each · custom volume available
All from Growth, plus:
- ✓From 10,000 conversations
- ✓Dedicated success manager
- ✓Custom scenario count for visitors
- ✓Custom branding
- ✓Multiple projects
- ✓Departments
Premium
Managed service with implementation and continuous AI support
From $2,200
/mo
From 100,000 credits / month
One pool. Spend it on any mix of:
- 10,000 AI text conversations
- or 100,000 button bot conversations
- or 1,000 voice conversations
Extra credits — $0.020 each · custom volume available
All from Plus, plus:
- ✓From 100,000 conversations
- ✓AI agent as managed service
- ✓50% resolution commitment via AI
- ✓Billing by resolution
- ✓Premium support
- ✓Analysis and monitoring
How credits work
Every plan gives you one monthly pool of credits, and each bot reply draws from that same pool: an AI text conversation costs 10 credits, a button bot conversation 1 credit, a voice conversation 100 credits, and 1,000 embeddings 1 credit. The numbers in each plan are alternatives, not extras — 1,000 credits is 100 AI conversations or 1,000 button conversations or 10 voice conversations, in any combination. When the pool runs out, extra credits are billed at your plan's credit price.
Frequently asked questions
Common questions about the intake flow, emergency triage, maintenance booking, and visit confirmations.
What starts the workflow: missed calls or WhatsApp messages?
Both. The flow starts after a missed call or a new WhatsApp message from an unknown number – the assistant replies while you're on a job.
Can it handle central, mini-split, and window units?
Yes. It asks for unit type, problem (no cool, leak, maintenance), address, and access, then offers available slots based on your schedule.
How does it flag emergencies?
The assistant detects no-cool emergency requests and flags them for your review. You can prioritize urgent jobs before routine maintenance.
What happens if the homeowner stops replying?
The bot sends a reminder, then closes the flow if there is still no response. The slot stays available for other jobs.
Need the right first workflow for your AC service business?
Set up in 10 minutes · 30-day free trial · No credit card
Start Nowor explore